Technical Service
Agreements.
Governing the standards of delivery, technical responsibility, and professional engagement between Optimal and our clients.
1. Scope of Service
All engineering works, maintenance cycles, and software deployments are subject to the specific Technical Specifications Document (TSD) agreed upon during the quote phase.
2. Access & Safety
Clients must ensure safe and unrestricted access to the industrial site during scheduled technical interventions. Optimal Engineering reserves the right to suspend works if safety conditions do not meet our HSQ benchmarks.
3. Intellectual Property
Custom software solutions, technical methodologies, and architectural designs developed by Optimal Engineering remain the property of the organisation unless explicitly stated otherwise in a separate IP transfer agreement.
4. Liability & Warranty
We guarantee the quality of our technical work for a period defined in the service contract. Liability is limited to the repair or re-implementation of the faulty component and does not extend to consequential industrial output losses.
Last updated: 17 February 2026. Official Technical Agreement.